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Support Center

Self-service help and virtual support resources

FAQs

Answers to common questions about Rithmo, setup, and usage.

Documentation

Guides for Zoom integration, in-meeting controls, and troubleshooting.

Virtual Support

Use the resources above to resolve most questions on your own. For sales, partnerships, press, or other business inquiries, use our Contact Us form.

Email Support

For product or technical help, email support@rithmo.ai. Please include your name, company, account email, and a short description of the issue.

Support Hours

Rithmo support is available:

Monday to Friday
9:00 AM to 5:00 PM Central Time

First Response SLA

We aim to provide a first response within 1 business day for standard support requests.

For critical production-impacting issues reported during support hours, we prioritize review as quickly as possible.

Self-Help Resources

Zoom App Support

If your issue relates to connecting Zoom, authorizing the Zoom integration, opening the app in a Zoom meeting, or disconnecting Zoom, mention that in your email so we can route your request correctly.

Data, Privacy, and Deletion Requests

For privacy or data deletion requests, contact privacy@rithmo.ai.

Before You Email Support

Please check the documentation and FAQs for:

  • how to add and authorize the app
  • how to use Rithmo in Zoom
  • how to remove or disconnect the app
  • common troubleshooting steps