Resolve more customer issues with AI agents you can trust.

Support policies change. Customer commitments vary. Account-specific exceptions get approved. Rithmo brings those decisions together and gives every AI agent the latest policy, customer terms and approval it needs before it responds or takes action.

The business changes

  • Refund window now 14 days
  • Severity 2 response now 4 hours
  • $500 service credit approved
  • Premium support coverage extended
R

Rithmo

Checks current context

Compares what the agent is about to act on against what the company has actually settled and the evidence that established it.

  • Proceed

    Current, and nothing contradicts it

  • Blocked

    A newer decision takes precedence

  • Resolve

    The right owner supplies the missing answer

Your agent

Responds, acts or asks for a decision

Higher-value support work

Put agents on real customer support work

Move AI agents beyond simple questions. Equip them with the policies, customer terms and approvals they need to issue credits, process refunds and resolve more cases from start to finish.

Consistent customer experience

Deliver the right answer every time

Rithmo checks the latest support policies and account-specific terms before an agent responds. Every customer receives an answer based on the business's latest decisions.

Autonomy by default

Scale support without scaling review

Rithmo checks each response automatically. Agents keep working without waiting for a person to review every action. People only step in when a real decision is still needed.

The gap this closes

Keep every agent aligned with the latest support decisions

Policies, customer commitments and approved exceptions are often agreed in meetings, chat and email. Rithmo turns those decisions into clear guidance that every support agent can use.

Decisions start in conversation

A refund window changes during a leadership call. Rithmo connects that decision to the support guidance agents already use.

Customer terms vary

The standard policy is only the starting point. Contracts, support plans and approved exceptions can change what an individual customer should receive.

Every change needs a clear scope

A new policy may apply to new requests, open tickets, specific accounts or a single product. Rithmo establishes where the decision applies before an agent uses it.

Every exception needs clear authority

Rithmo connects each credit, refund or special commitment to the person who approved it and confirms that the approval still stands.

Rithmo checks decisions across the tools your team already uses and gives agents clear guidance before they respond.

What your agents get

Make sure every agent acts on current decisions.

Verify before acting

An agent asks what is current before it takes an action, while the action is still reversible.

Connect new decisions to existing guidance

Rithmo connects a new decision to the information it supersedes or clarifies, across the places people already work.

Confirm what the agent can do

Approved actions move forward automatically. Newer decisions take precedence. Unclear cases go to the person who owns the answer.

Ask the right person when the answer is unclear

When the answer cannot be safely determined, the owner receives a focused question. Once answered, the agent continues.

Preserve the evidence

The check, the sources, the decision and the final action all land in one clear record.

Work with any agent

Works with agents built on any platform, so it is not tied to one model, team, workflow or business system.

The three outcomes

Every checked support action ends one of three ways

Actions based on approved policies and customer terms proceed immediately. Newer decisions take precedence over stale agent context. Anything genuinely unclear goes to the person who owns the decision.

Proceed
Customer credit

The approved service credit moves forward

What changed
The support leader approves a $500 service credit for an enterprise customer after a major outage, above the standard $200 limit.
What the agent reads
The $500 approval recorded for this account.
What Rithmo finds
The approval applies to this customer and has not been replaced by a newer decision.
What happens
The agent applies the approved $500 credit and sends the customer a response. The approval and the check against it are both recorded.
Blocked
Refund policy

The latest refund policy takes precedence

What changed
The standard refund window changes from 30 days to 14 days during a support leadership meeting.
What the agent reads
Support guidance that still shows the previous 30-day window.
What Rithmo finds
The approved policy provides a 14-day refund window.
What happens
The refund is stopped before it is issued. The agent receives the latest policy, provides the correct answer and offers the next appropriate resolution.
Resolve
Service level

One clear answer keeps the case moving

What changed
After a contract renewal, the Severity 2 response time for an enterprise customer changes from two hours to four hours.
What the agent reads
An open escalation created before the renewed contract took effect, still using the two-hour response time.
What Rithmo finds
The four-hour service level applies going forward, but the agreement does not say whether it covers escalations that were already open.
What happens
The account owner receives one question: does the new service level apply to this open escalation? Once answered, the agent continues using the confirmed commitment.
Audit trail

Every agent response comes with a clear record

Rithmo records the policy, customer terms, supporting evidence and approval behind every checked action. When a customer or support leader asks why a decision was made, the complete answer is already available.

Audit trail

Customer resolution agent, enterprise outage claims

  • When

    Jan 12

    Event

    Credit policy published

    Source

    Support operations

    Detail

    Standard service credit of 10%

  • When

    Feb 24

    Event

    Service credit raised to 20%

    Source

    Incident review team

    Detail

    20% for enterprise accounts, Feb 21 outage

    What established the change

    • Incident review

      “Enterprise customers affected by the February 21 outage will receive a 20% service credit for claims opened March 2 or later.”

      VP of Customer Support, February 24

    • Finance review

      “Finance approves the 20% service credit for the affected enterprise accounts.”

      Confirmed by finance, February 24

    What it superseded

    Support operations

    Outage response guide: 10% standard service credit

    Out of date
  • When

    Mar 5

    Event

    Response checked

    Source

    Rithmo

    Detail

    Caught the previous 10% guidance

  • When

    Mar 6

    Event

    Customer response sent

    Source

    Agent, with Rithmo

    Detail

    Approved 20% service credit applied

Rithmo holds itself accountable to you, so you can stay accountable to your customers.

One control layer. Any agent.

Rithmo works with AI agents built on different platforms. Each agent can check current company decisions before it acts.

Teams use one shared system instead of maintaining separate rules for every agent.

Scale customer support with Rithmo.

Talk to Rithmo